Customer Service AI Chatbot Implementation
TechRetail Inc.
The Challenge
A large retail technology company was experiencing high customer service costs and long response times, leading to customer dissatisfaction and churn.
The Solution
We designed and implemented a custom AI chatbot solution that could handle 80% of common customer inquiries, integrated with their existing CRM and knowledge base systems.
The Results
Reduced average response time from 24 hours to instant resolution for common issues. Customer satisfaction scores increased by 35%, while customer service operational costs decreased by 42% within six months of implementation.
Client Testimonial
"The AI chatbot Lambda Negotiations built for us has been transformative. Not only did it dramatically reduce our costs, but our customers are actually happier with the faster, more consistent service."
Michael Chen
Director of Customer Experience, TechRetail Inc.
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Contact UsReady to transform your business?
Contact us today to discuss how we can help your business succeed through strategic negotiations and AI automation.