Case Studies

Explore how we've helped businesses achieve remarkable results through strategic negotiations and AI automation.

Negotiations Consulting & Training

AI Automation Solutions

Customer Service AI Chatbot Implementation

TechRetail Inc.

Challenge:

A large retail technology company was experiencing high customer service costs and long response times, leading to customer dissatisfaction and churn.

Results:

Reduced average response time from 24 hours to instant resolution for common issues. Customer satisfaction scores increased by 35%, while customer service operational costs decreased by 42% within six months of implementation.

"The AI chatbot Lambda Negotiations built for us has been transformative. Not only did it dramatically reduce our costs, but our customers are actually happier with the faster, more consistent service."

Michael Chen, Director of Customer Experience, TechRetail Inc.