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Insights, articles, and resources on negotiations and AI automation from our experts.

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How Generative AI Is Reshaping Teamwork: Insights from a Groundbreaking Study
April 7, 2025Nikolaos Antonakakis

How Generative AI Is Reshaping Teamwork: Insights from a Groundbreaking Study

A new NBER study reveals how AI boosts performance, bridges expertise gaps, and enhances social connection—challenging traditional ideas of collaboration.

How AI is Transforming Customer Service in 2025
March 16, 2025Nikolaos Antonakakis

How AI is Transforming Customer Service in 2025

Customer service has undergone a remarkable transformation in recent years, with artificial intelligence (AI) playing a pivotal role in reshaping how businesses interact with their customers. In 2025, these technologies have matured to deliver experiences that are more efficient, personalized, and satisfying than ever before.

Negotiations Insights

AI & Automation Resources

How Generative AI Is Reshaping Teamwork: Insights from a Groundbreaking Study
April 7, 2025Nikolaos Antonakakis

How Generative AI Is Reshaping Teamwork: Insights from a Groundbreaking Study

A new NBER study reveals how AI boosts performance, bridges expertise gaps, and enhances social connection—challenging traditional ideas of collaboration.

How AI is Transforming Customer Service in 2025
March 16, 2025Nikolaos Antonakakis

How AI is Transforming Customer Service in 2025

Customer service has undergone a remarkable transformation in recent years, with artificial intelligence (AI) playing a pivotal role in reshaping how businesses interact with their customers. In 2025, these technologies have matured to deliver experiences that are more efficient, personalized, and satisfying than ever before.

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